Supplier details should be useful and current.
Firewood Fetch should help buyers and suppliers understand listings, responsibilities, payment options where available, and support pathways.
Supplier details should be useful and current.
Buyers can compare practical details before acting.
Payment protections should only be described where available.
Support gives users a route to share useful details.
Listings should show business details, product information, delivery, pickup, and service areas clearly.
Buyers should compare wood type, quantity, delivery, pickup, timing, and supplier information before ordering.
Where available, secure payment features may help protect buyers and suppliers by holding payment until an order is confirmed.
Support requests should include relevant listing, order, payment, app, or communication details.
Suppliers should keep stock, pricing, service areas, and delivery information current.
Both sides benefit from practical questions and accurate answers before the order progresses.
Ask about wood type, dryness, load size, access, delivery, and pickup details.
Keep listings accurate and respond with clear, practical information.
Use the support centre with enough detail for the team to review the situation.
Where secure in-app payments are available, Firewood Fetch is designed to hold payment until an order is confirmed. If secure payments are not available in your area, payment may be arranged directly between buyer and seller and held-payment protections may not apply.
Where held payments are available, payment is intended to be released after the order is confirmed through the platform process. The exact release process may depend on the payment provider, order status, and Firewood Fetch’s terms.
If an issue occurs, buyers and suppliers should contact support as soon as possible. Where held payments are available, payment may remain on hold while the issue is reviewed according to the applicable process.
Only suppliers that have completed the required verification process should be shown as verified. Firewood Fetch should not display verification badges unless the supplier status is accurate.
Yes. Firewood Fetch should allow users to report misleading listings, suspicious conduct, unsafe behaviour, or other marketplace concerns through the support process.
Firewood Fetch is a marketplace. Individual suppliers are responsible for their own listings, product descriptions, pricing, stock, delivery, and customer service. Buyers should review supplier details carefully before ordering.