Is Support Centre replacing Contact Us?

Yes. The Support Centre should become the main help page for buyers, suppliers, payment questions, listings, app support, and general enquiries.

How do I report a problem with a supplier?

Use the support form and choose the most relevant category, such as Trust & Safety, Listing Issue, Payment Issue, or Buyer Support.

How do suppliers get help?

Suppliers can use the support form for profile, listing, service area, account, or marketplace questions.

Can Firewood Fetch resolve every buyer and seller dispute?

Firewood Fetch may review issues related to platform use, listings, and payment flows where available, but individual suppliers are responsible for their own products, delivery, pricing, and customer service.

What should I include in a support request?

Include your name, contact details, buyer or supplier status, listing or order details, location, screenshots if relevant, and a clear explanation of the issue.

Support centre

Firewood Fetch support centre.

Get help with buyer questions, supplier listings, app access, payments where available, orders, and marketplace issues.

Support Options View FAQs

BBuyer help

Share supplier, listing, order, delivery, pickup, app, or payment context.

SSupplier help

Share listing, business, service area, availability, or contact detail issues.

!Report an issue

Include screenshots, dates, links, or references where useful.

?FAQ first

Use the FAQ section for common marketplace questions.

Marketplace

Support options

Buyer help

Questions about finding firewood, supplier details, delivery, pickup, or app use.

Supplier help

Questions about listing information, service areas, availability, or supplier profile details.

Payment and order help

Where payment or order features are available, include the relevant in-app or order details.

Report an issue

For urgent danger, theft, threats, or emergencies, contact local authorities first.

Support request

Send a useful support request

Your name and best contact email
Whether you are a buyer, supplier, or other contact
Supplier name or listing details if relevant
Order, delivery, pickup, payment, or app details where applicable
Screenshots, dates, links, or reference information if available

Next step

Still need help?

Use the support options above and include practical details so your request can be reviewed.

Support Options Trust & Safety

Questions

Frequently asked questions

How do I get help from Firewood Fetch?

Use the support options on this page and include buyer, supplier, app, listing, order, payment, delivery, or pickup details where relevant.

What should buyers include in a support request?

Include supplier or listing details, the issue, dates, screenshots, and any order or app information that helps explain what happened.

What should suppliers include in a support request?

Include your business name, listing details, service area, contact details, and the change or issue you need help with.

What should I do in an emergency?

For urgent danger, theft, threats, or emergencies, contact local authorities or emergency services first.